NHTSA Complaint #11445020 — 2012 VOLKSWAGEN ROUTAN

The transmission on our 2012 VW Routan has completely failed. The car will not go into gear and left my wife in a position where she was stranded in traffic. We are the original owners of this vehicle and have followed the recommended maintenance schedule. The engine in this vehicle is a Chrysler Pentastar V6. (The vehicle was built as a joint venture between VW and Chrysler) According to online research Chrysler has recognized a “fatal flaw” in this engine and has extended warranty to customers in order to cover repairs beyond 100,000 miles. We only have 72,000 on our vehicle. I have spoken with VW North America, they told me to plead my case with Chrysler. I spoke with Chrysler and they told me to plead my case with VW. Neither company is willing to recognize that a total transmission failure at 72k miles is [their] responsibility. I am asking for the drivetrain warranty on our vehicle to be extended, due to the “fatal flaw” which has already been identified by Chrysler on the Pentastar V6. VW service is asking me to pay more than $6,000 to repair the vehicle.