NHTSA Complaint #11444997 — 2016 KIA SOUL ENGINE

Complaint Details

ODI Number	11444997
Vehicle	2016 KIA SOUL
Component	ENGINE
Date of Incident	December 20, 2021
Date Filed	December 26, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

On December 20. 2021. I was driving my daughter home from college in Alabama when after roughly 2-1/2 hours we reached Meridian MS. While travelling on Interstate 20, we were surprised to hear a severe knocking suddenly & the engine began to die. I would like to reiterate we were on the Interstate at posted speed of 70 mph, when I was forced to maneuver through a number of Semi-Trucks while our speed was rapidly declining. Once towed to the dealership I was informed of a hole in the engine block and there is a "Product Improvement" PI20023 regarding the knock sensor. But this is not a recall, so since I didn't get the software update my car is not covered. What I am completely perplexed about is the fact they know there is a malfunction that can damage the engine while driving. This issue literally put mine and my daughters in jeopardy. How can this not be a safety recall.

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