NHTSA Complaint #11444489 — 2015 DODGE JOURNEY

The differential and the viscous coupler is what I'm having to replace now cause it is bad. The car is not that old and I'm going to have to spend around $3,500 to fix both of these parts. We could have been killed if we were driving the car, it would have locked up and caused an accident. Yes, the dealer said that it could lock up on us and damage other parts causing an accident. No, it hasn't been inspected by the manufacturer, police, insurance representatives or others. No, there were not signs and warnings lamps prior to the failure. We took it to the dealer on November 18th and have yet to get it back. We called Chrysler and opened a case. They told us that the only thing they could do is to expedite the part and the dealer has the other one. Chrysler is expediting the differential, the dealer was to get the part on December 9th. The part still isn't here. I have called Chrysler several times and nothing is being done. Today I called and Chrysler is blaming the dealer for telling them they got the part when they didn't get it. Then, Chrysler was trying to blame the shipping carrier with is UPS. I think these parts the differential and the viscous coupler should be recall before someone get killed. Chrysler has known about these parts since 2013 and they haven't done anything about it.