NHTSA Complaint #11443344 — 2017 HYUNDAI ELANTRA

Check engine light came on while driving to dealership for an unrelated recall on door handle. A diagnosis of the car computer showed a code of P0128 Coolant Thermostat. Further check of information on this particular problem produced a Technical Service Bulletin from the manufacturer, Hyundai, Number 18-01-012. This bulletin was found on the NHTSA site. I notified the dealership and sent a copy of the bulletin. The dealership refused to comply with the bulletin and never returned our calls. I tried another dealership and Hyundai corporate office in California, and again was refused to comply with the bulletin. The replacement of this part was to be performed by any dealership if this particular vehicle was brought in for any type of service. The dealership manager, service manager and service department were all rude to my wife and myself in person and by phone. One person told my wife to fix it herself and hung up on her. Since obtained this bulletin from NHTSA website I feel that the refusal to perform the work is in direct violation of a known defect to this car. There is no recalls listed for this car even though I received a recall notice concerning the door opening flaw. There is nothing noted about the problem with the Coolant Thermostat even though the Manufacturer and NHTSA have both reported the problem. This repair was to be made regardless of whether there was a noted problem or not, as per the writing on the Technical Service Bulletin.