NHTSA Complaint #11443318 — 2014 BMW 328D

UNKNOWN- NOT SAFETY RELATED ISSUE: VEHICLE CAN NO LONGER PROVIDE NAVIGATION RELATED FEATURES REASON: BMW NORTH AMERICA DECLINED TO UPGARE CELLULAR 3G COMMUNICATION CAPABILITY TO 4G (SIM CARD INTERFACE) REASON: NORTH AMERICAN CELLULAR NETWORKS ARE DISCONTINUING THEIR 3G NETWORKS AND AND ARE UPGRADING TO 4G NETWORKS. MANY CANY MANUFACTURERS PROVIDE VEHICLE RELATED FEATURES THAT REQUIRE THE VEHICLE TO COMMUNICATE VIA THE CELLULAR NETWORKS. IMPACT:CERTAIN BMW VECHICLES SOLD WITH MANUFATURER PURCHASED FEATURES FOR NAVIGATION WITH THE LIVE TRAFFIC CAPABILITY SOLD ON A SUBSRIPTION BASIS AFTER THE INTIAL WARRANTY PERIOD STOPPED FUNCTIONING BMW CUSTOMER INTERACTION RELATED INFO: - Attempted to use the live traffic info and contacted BMW customer service - Response was that this feature is no loger available because it uses 3G and 3G is being discontinued. I was directed to the local Dealer for upgrade - Local Delar confirmed that do not have information for this upgrade and directed me back to BMW customer support - I contacted BMW customer service and they confirmed that this feature operates on 3G and no longer available Connected Drive installed on the vehicle CUSTOMER CONCERN: I do expect a car manufacurer that sells vehicles with cellular dependent features to conform to the latest cellular communication standard in North America and issue a recall to upgrade 3G dependent vehicles with certain sold capabilities that stopped operating due to the 3G to 4G transition in North America