NHTSA Complaint #11443269 — 2013 HONDA INSIGHT

We were driving our Honda in a 70mph zone and the car's speed suddenly dropped to 15mph. We were not able to drive any faster than 15mph and could have been killed while driving on a highway where other cars were driving at 70mph, or we could have caused a pile up of cars with multiple accidents. We were very lucky that we were able to pull over to the side of the highway before another car hit us. We were not even able to drive to an exit, and had to sit on the side of a busy highway for nearly 3 hours as we waited for a tow truck. Multiple warning lights came on at the same time the speed of the car suddenly dropped. Warning lights for most systems on the car starting flashing at this point, but not in advance to warn us. We had the car towed to a local mechanic and he told us that a piston in the engine had failed completely and the engine would need to be rebuilt. We contacted Honda on the first business day after our engine failed, which was Monday, November 15. The engine in our car is currently under an extended warranty with Honda because of problems with the pistons and engine. It was not part of a recall, but definitely should have been! Instead, Honda called it a "customer preference". Honda admitted to us on the phone that this was part of the "customer preference" and that the Honda dealer should repair the engine as part of the extended warranty; however, it has been nearly a month since our initial call to Honda and they still have not authorized the work. We have called them approximately 15-20 times in the past month and they continue to evade our calls by telling us that "a manager will get back to us". We have been told this repair will cost approximately $10,000, and therefore, it's not an option for us to just pay for the repair ourselves. Honda is aware of this safety issue, they have not issued a recall for it and they clearly have no intention of honoring their warranty for this issue. As consumers, we don't know what to do.