NHTSA Complaint #11554741 — 2013 HONDA INSIGHT

Noticed decreased performance & frequent oil changes in 2015. At first, I did not know the weak engine performance was related to the oil consumption & was never offered diagnostic testing until May 2023 across multiple Honda shops in different states. With this, I was under the impression that my car was performing within normal limits. Finally in May 2023 the local Honda shop recommended the proper diagnostic test & told me about the known piston/oil consumption defect known to this model & the (expired) warranty extension that was associated with it. I returned end of Aug 2023 to get results of my oil consumption test, which was positive. At this time, they quoted me a repair cost (to change out the piston rings, gaskets, & spark plugs) but I had to defer due to the high cost. The service representative that day happened to be rude/dismissive & also did not tell me how urgent this repair is or what the consequences of not repairing could be. I have been driving my car in the local area/mainly on surface streets while waiting for the service manager to get back to me about appealing to Honda USA for a goodwill repair. In the interim, my car suddenly & randomly stopped working while on the road. Just started shuddering, engine lost power & could not go more than 10 mph. 4 engine lights came on (check emissions, steering, VSA, hill assist systems). No real warning beforehand, I had been living with this defect undiagnosed for years. I was fortunately on a small streets at night when there was no traffic, so I did not lose power with other cars around, but had this happened on a busy/fast road, it could have easily caused an accident.