NHTSA Complaint #11442940 — 2015 FORD F-150

While taking my vehicle to the Fred Beans Ford Dealer in Langhorne, PA for an oil service I was advised all my lug nuts must be replaced. The advisor reported they were all swollen and some are stripped in the rear. I see now that many other consumers report the same failures from the lug nuts with two metal components installed at the factory on newly issued Ford and other car manufacturers. Ford offered to replace mine for $337.55. I purchased replacements for 61.43 and with a tip at my tire store the costs were totaling 71.43. The lug nuts heat up and fail and those remaining are impossible to get off with the wrenches provided by Ford or Star designed wrenches. It's not the cost, it’s the hazard I didn't know existed! They pose a safety hazard due to the metal failure. Since I generally change my own oil, I would not have known about this safety issue except by luck taking it to the dealer. I had it in a tire store the same day, they didn't mention the issue. I was unable to remove the lugs, the wrench wouldn’t even fit over the lugs. The tire store's power tools were able to power them off. Consumers need to be notified of this hazard.