NHTSA Complaint #11442834 — 2016 JEEP CHEROKEE

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at 50 MPH, the vehicle began to rigorously vibrate while the 4-wheel drive warning light flashed on the instrument panel. Due to the failure, the contact had the vehicle towed to an independent mechanic. The vehicle was initially diagnosed with a defective drive shaft unit which was repaired; however, upon a test drive, the failure persisted. The mechanic then discovered that the PTU (Power Transfer Unit) was the cause of the failure. The contact then discovered NHTSA Campaign Number: 20V343000 (Power Train) which he linked to the failure. The manufacturer was then notified of the failure and informed him that his vehicle was not included in the recall. The contact filed a case with the manufacturer. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 42,300.