NHTSA Complaint #11442011 — 2017 FORD FOCUS

The contact owns a 2017 Ford Focus. The contact stated that while at a complete stop, the vehicle would hesitate upon the depression of the accelerator pedal without warning. The contact had initially taken the vehicle to an independent mechanic who referred her to the dealer for assistance. The vehicle was taken to the dealer where they were also unable to diagnose the cause of the failure. The manufacturer had been notified of the failure and informed her there were no recalls on the vehicle. The manufacturer informed her that they would cover a portion of the repair cost for the transmission; she was also given a case number. The vehicle had yet to be repaired. The failure mileage was approximately 70,000.