NHTSA Complaint #11441814 — 2013 FORD FOCUS

Daughter's car has hesitation when driving, took to son who is mechanic. He said it has hesitation, cough idle, loss of power and the gas tank is malformed. He said he looked up the vin and it showed recall 18532-51. I looked on fords website and see that this is recall for their reference number 19S22. My son said this is dangerous because that issue with the fuel tank vacuum could cause the gas tank to crack. I called ford service center to schedule a recall repair but they told me her vin does not show that recall. This car has all the symtoms of the recall, the vin showed up for my son, and the recall is mentioned on fords werbsite. We need to have this repaired. It is a known issue for 2012-2013 ford focuses. Why wouldn't her car be covered??