NHTSA Complaint #11441812 — 2004 TOYOTA PRIUS
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11441812 |
| Vehicle | 2004 TOYOTA PRIUS |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
Toyota has issued time-limited 'Warranty enhancement program ZG1' instead of working with the NHSTA to issue a comprehensive BRAKE ACTUATOR ASSEMBLY RECALL. ZG1 was explicitly in place only from April 2016 to Dec 2017, requiring dealer verification of an actual system failure prior to 31 Dec 2017. My failure occurred in 2021 and Toyota will not extend ZG1 for me (case 211015000390). Obviously the BRAKE ACTUATOR is a key safety component. Obviously this is a design flaw - brake systems MUST be designed to last the life of the vehicle. Obviously Toyota has had an excessive number of failures. Toyota is improperly using this 'warranty enhancement program ZG1' to avoid the NHSTA and to avoid responsibility for the poor BRAKE ACTUATOR ASSEMBLY design. Per their letter to owners, Toyota was NOT replacing the BRAKE ACTUATOR ASSEMBLY on a preventive basis prior to actual brake failure. Because of the importance and severity, Toyota should have replaced the BRAKE ACTUATORS via a recall. I would like Toyota to fix my faulty brakes at their expense.
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