NHTSA Complaint #11441091 — 2011 DODGE GRAND CARAVAN

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11441091
Vehicle 2011 DODGE GRAND CARAVAN
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

My car was fine until one day in rain the whole dash and radio shut off and came back on repeatedly, spedometer bouncing each time. Took it to dealer/JDByrider and "they dont know prob/happens all the time" w a very "oh well" attitude. They did nothing. I called again when car ALSO started shutting completely off at long red lights. I was told next appt available would be 23 days! Thats still 4 days away. NOW in addition to dash/radio/spedometer problem the van doesnt just die at LONG lights, it dies if I have to stop for drive thrus, stop signs, short lights. The headlights have also started flickering very very badly. Im upset that repairs are supposed to be covered by JDByrider and theyve had me driving this dangerous car for almost a month before trying to fix it. Im not allowed to get work done on it elsewhere or else it makes future repairs on parts not covered by JDByrider. I have 4 kids and this car is not safe on road and Im literally not allowed to get someone else to fix it if I want it to continue to be covered by JDB. JDB blames Dodge. My car purchase was supposed to cover repairs and instead Im being forced to drive 4 kids around in car dealer cant fix and they claim Dodge dont know how to either. I should have never been expected to wait almost a month for this to be addressed.

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