NHTSA Complaint #11440950 — 2018 FORD ECOSPORT

Driving back to North Carolina from Oklahoma my cars Low Oil Pressure light came on and dinged continuously. I was in the middle of Tennessee when this happened. The car lost all acceleration. I took it to a dealer the next morning and was told there is metal shavings in my oil. My oil level was fine. They removed the oil pan and found that pieces of my timing belt were in the oil. I was also told I needed a new engine and long block. My car has 64k miles on it. Talked to my dealer back here in NC and was told that Ford has issued a Special Service Message concerning the engine in my car with the dates qualifying. The message number is 49918. Stating that the engine can fail and you will get a low oil pressure light and lose acceleration. I call the Ford Motor Company and they said this was not a recall but for the dealers to do what they think is best for the customer and vehicle. I talked to Ford and they are willing to provide some assistance but not 100% because it is not a recall. My dealer also had an EcoSport in his service dept when he called me with the same issue.