NHTSA Complaint #11440691 — 2020 TESLA MODEL X

The contact owns a 2020 Tesla Model X. The contact stated that the autopilot feature was activated while driving 70 MPH however, the vehicle was unresponsive. The vehicle failed to slow down, and the brakes and steering wheel would not engage. The contact had to hold down both scroll wheels to reset the vehicle. The vehicle was taken to the dealer, and the dealer replaced the tires with snow tires. The dealer informed the contact that it was illegal to drive the vehicle with a secondary fault detected since the system crashed while on autopilot. The dealer provided a loaner vehicle. The dealer repaired the vehicle by replacing the Gateway Micro 8 GB SD flash drive card. However, the failure recurred. Additionally, the audible function was inoperable. The manufacturer was made aware of the failure and informed the contact that they would escalate the concern to the engineers and would contact him back. However, the contact had not heard from the manufacturer. The failure mileage was approximately 37,000.