NHTSA Complaint #11440656 — 2013 LINCOLN MKS

The HVAC controls are touch sensitive/haptic. They fail with high frequency at low mileage. My vehicle has 70k miles, it started at 65k. They won't allow control of the HVAC system or activation of the front defrost/defog. The touchscreen controls can not over ride the fault which means no driver control. When it faults, the HVAC goes to the highest setting of 85deg F, the blower goes to high and can't be changed which is a defrost/defog safety issue. Sometimes it will stop if you continue pressing "OFF" for 5-10 minutes. It will continue beeping which is distracting and can be indistinguishable from other warning sounds. Also a safety issue. Very common problem on the 2013-up Lincoln MKS & MKT. If parts can be located, it's at least a $1,200 repair.