NHTSA Complaint #11440486 — 2018 SUBARU OUTBACK
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11440486 |
| Vehicle | 2018 SUBARU OUTBACK |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | VA |
Consumer Description
I experienced premature draining of my car battery. I purchased the car in March 2021. It had approximately 19K miles and was in excellent/showroom condition. This is my first car with GPS and other advanced driving assistance safety features and collision avoidance systems. I'm still trying to understand all of these but some seem to have a mind of their own. I discovered the car's battery dead on the morning of 11/14/21. There was no warning that there might be a low battery problem and the car worked fine the previous day. I researched on-line about why this would suddenly happen and came across the Class-Action Lawsuit filed in April 2020 regarding these problems with Subaru Outback and Ascend models. I will also be contacting the legal team involved with the lawsuit, McKenzie Lake Lawyers, to verify if I need to take any steps prior to having my car fixed. Because Subaru of America and its dealerships deny there is a fundamental problem with premature battery draining, there is no verifiable source on how to repair the car, outside of simply replacing the battery, or how to reset the associated memory features. I have no idea of what electronic and safety features will or will not be operating properly once I replace the battery. I'm also very hesitant to take the car on a long trip over the Thanksgiving Day week.
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