NHTSA Complaint #11440325 — 2018 FORD EXPEDITION

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	11440325
Vehicle	2018 FORD EXPEDITION
Component	WHEELS
Date of Incident	November 12, 2021
Date Filed	November 13, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

The aluminum caps on the lug nuts swell making them impossible to remove with the standard lug wrench. Rather than equipping the vehicles with quality single piece lug nuts instead they are cheap lugs nuts with flimsy caps that are prone to early and premature failure. When I got a flat tire I was unable to remove the lug nuts with the standard lug wrench provided. What should have been a straightforward 1/2 hour tire change ended up being an over 4 hour ordeal on the side of the road. The only way to remove the lugs nuts was with a damaged lug extractor tool which I did not have at the time. The only way to get the tire changed was pay for a tow and then have all 24 lug nuts removed and replaced with better quality single piece nuts at a specialty shop at my expense.

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