NHTSA Complaint #11439868 — 2016 HYUNDAI SONATA

The contact owns a 2016 Hyundai Sonata. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that no warning lights were illuminated, and no oil leakage was detected. The contact stated that her husband checked the oil level and discovered that the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to an independent mechanic who confirmed the failure and advised the contact to take the vehicle to an authorized dealer. The contact also stated that the independent mechanic changed all the spark plugs due to corrosion. The vehicle was taken to the dealer for a 3-step process which the first step was an oil change. The contact was informed to bring the vehicle back after 1,000 miles however, at 200 miles the oil level was below the normal level. The contact stated that her husband checked the oil level and the vehicle was taken back to the dealer. The dealer was awaiting approval from the manufacturer for another oil change and to apply a sealant to the oil pan which was the second step. The contact stated that step three was to replace the engine. The contact stated that the manufacturer denied the second step. The manufacturer was not contacted by the vehicle owner. The approximate failure mileage was 100,000. The manufacturer was contacted by the owner and they stated there was no recourse and sent a survey via email.