NHTSA Complaint #11439576 — 2010 DODGE JOURNEY

WE PURCHASED OUR 2010 DODGE JOURNEY FROM AN AUCTION. RIGHT AWAY THERE WERE ALL SORTS OF ELECTRONIC ISSUES WITH VARIOUS BELLS & WHISTLES. MOST OF THESE WERE SOLVED ONCE WE PURCHASED A NEW FOB & HAD IT PROGRAMMED. HOWEVER, MOST IMPORTANTLY, THE HORN WILL BLOW WITHOUT TOUCHING THE STEERING WHEEL. IT WILL BLOW WHILE THE VEHICLE IS RUNNING AND WHEN THE VEHICLE IS OFF, DOES NOT MATTER. MY HUSBAND HAD TO DISCONNECT THE HORN UNDER THE HOOD IN ORDER TO GET IT TO STOP. WE HAVE TAKEN IT TO AN INDEPENDENT SERVICE CENTER AND THE MECHANIC COULD NOT FIND WHY THE HORN WILL NOT STOP BLOWING. I DISCUSSED THIS ISSUE WITH THE DEALERSHIP AND THEY INDICATED THE VEHICLE NEEDS AN UPDATE, HOWEVER, AFTER MUCH RESEARCHING ON THE WEB MANY MANY PEOPLE HAVE HAD THE UPDATE COMPLETED AT THE DEALERSHIP AND THE HORN ISSUES STARTED AGAIN 2 WEEKS LATER, MANY MUCH SOONER. OUR VEHICLE HAS NOT BEEN INSPECTED BY ANYONE ELSE. ALSO, THERE ARE NO WARNING LAMPS IN REGARDS TO THE HORN THAT HAVE COME ON. WE ARE LOOKING INTO HAVING A SEPARATE HORN INSTALLED ON THE VEHICLE, DUE TO THE SAFETY ISSUE. DODGE NEEDS TO HAVE A RECALL IN REGARDS TO THIS HORN ISSUE THAT COULD COST SOMEONE THEIR LIFE, IT'S QUITE UNBELIEVABLE THEY HAVE NOT DONE SO. (SEE BELOW- "Approximate date this incident occurred", OUR ISSUE IS ONGOING, WE BOUGHT THE VEHICLE ON 08-14-2021.)