NHTSA Complaint #11438775 — 2014 JEEP COMPASS

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11438775
Vehicle	2014 JEEP COMPASS
Component	UNKNOWN OR OTHER
Date of Incident	October 30, 2021
Date Filed	October 30, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

The activated headrest on the passenger side popped out randomly. The headrest is supposed to come out during a collision only. Researching this issue I have found that this is a common problem. This is obviously a safety problem as the spontaneous release could cause neck injuries, or in the case of an accident it may not work as intended. There was no warning of this in advance. The car is available for inspection, but I am now concerned for anyone riding in the passenger seat. I believe the same mechanism is on the drivers side also, so this may be an issue for that side also.

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