NHTSA Complaint #11718462 — 2014 JEEP COMPASS

The contact owns a 2014 Jeep Compass. The contact stated that the center of the steering wheel was protruding outwards, and while attempting to sound the horn, the horn failed to operate. While entering the vehicle, the headrest on the driver's side was bumped and the headrest deployed. Approximately 2 months later, while entering the vehicle, the passenger’s side headrest deployed without impact. The dealer was contacted and confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The dealer referred the contact to another facility to replace the air bags; however, the air bags were not replaced. The manufacturer was not informed of the failure. The failure mileage was approximately 87,000.