NHTSA Complaint #11438311 — 2016 HONDA PILOT

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11438311
Vehicle	2016 HONDA PILOT
Component	AIR BAGS
Date of Incident	October 26, 2021
Date Filed	October 27, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

Hi. Soon after I bought the car the steering wheel is making a loud cleacking noise. I took it to the Schaumburg Honda dealer and they replaced the cable reel under the airbag 4 times. They replaced the wrong part while the car was under the manufacturer warranty. Now the car has no warranty and they said honda knows about the faulty airbag and they do not want to replace it. When you turn the steering wheel to the right or to the left is making a loud cleacking noise. I have all the paperwork. Please help me so no one will get injured or killed on the road. Thank you.

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