NHTSA Complaint #11438285 — 2005 JEEP LIBERTY

The contact owns a 2005 Jeep Liberty. The contact stated the recall repair of NHTSA Campaign Number: 18V278000 (Suspension) was completed. The contact stated while driving 35 MPH, she heard abnormal sounds coming from the rear-end of the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the rear upper and lower ball joints needed to be replaced. The dealer was not notified of the failure. The manufacturer was notified of the failure but did not provide any assistance. The vehicle was repaired. The approximate failure mileage was 9,000.