NHTSA Complaint #11438282 — 2020 RAM 3500
FUEL/PROPULSION SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11438282 |
| Vehicle | 2020 RAM 3500 |
| Component | FUEL/PROPULSION SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MO |
Consumer Description
I was driving my truck towing a fifth wheel trailer weighing over 10,000 pounds on a rural state highway in Missouri with many hills, curves, and little to no shoulders. As I was traveling on a downhill slope at approximately 60mph my engine abruptly died with no warning, causing an immediate loss of power steering, power brakes, and engine brake. I began applying heavy pressure to the brakes slowing the vehicle and began looking for a side road to pull into. I came upon a driveway with an open gate into a field. With much manual force to the steering wheel and brakes I was able to guide the truck and trailer off of the highway into the field to a stop. I was fortunate to not have anyone stopping in front of me as I am certain I would not have been able to avoid a crash with the heavy load and no power. The vehicle was towed to a local Ram dealer and metal shavings were discovered in my fuel system. Repairs were made under warranty and after 6 weeks my truck was returned to me with a new fuel system including a new Cp4 fuel pump that had failed. This happened on 08/28/2020 and the truck had 8900 miles at the time. On 09/15/2021 I discovered metal shavings in my rear fuel filter while doing routine maintenance The truck was running appropriately with no codes or warning lights, it had 72000 miles at the time. I telephoned a local Ram dealer shop and was told it would have to be diagnosed at their shop. Unwilling to take the chance with another Cp4 pump failing I contacted a local diesel shop and was advised to replace the Cp4 with a Cp3 pump. I purchased a new Bosch Cp3 fuel pump specifically modified for replacement of Cp4 pumps in Ram trucks and paid the local shop myself to do the work. I still have my second Cp4 pump in my possession.
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