NHTSA Complaint #11531042 — 2020 RAM 3500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11531042
Vehicle 2020 RAM 3500
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

While driving Down a paved roadway on 6/30/23 @ 5pm doing approximately 20 miles per hour the vehicle died and the dash lite up with every single message possible such as 4WD inactive, oil change due, fuel filter service required and etc. Attempted to restart the vehicle for about 25 minutes when another citizen noticed we were having issues with the vehicle so they stopped to assist us. The citizen towed my vehicle to location we were staying at for the weekend and upon arrival to the location I disconnected both battery terminals to allow the computer modules to drain/reset. After allowing the batteries to be disconnected for several hours I hooked them back up and tried starting the vehicle and was unsuccessful getting it to restart. I disconnected the batteries again for the night and returned the next morning to hook them up. after hooking the batteries back up, I was able to get the vehicle started and moved it around at the place we were staying at and allowed it remain running for about 20 minutes before I shut it off. Went and did other projects and about 5 hours later returned to the pickup to see to see if it would start since we were heading back the next morning and it started so I figured it would get us home on Sunday July 2nd. On July 2nd @ 11:30am started the pickup to leave and everything seemed normal. We drove about 5miles from the location we were staying at and were approaching an intersecting highway OR58. I proceeded out onto OR58 westbound and as we got about 1 mile down the road when the pickup died and every message was being displayed again. As we sat way off the shoulder of OR58 incident response pulled up behind us to make sure everything was ok. I told the incident responder that we were good and I was working on contacting RAM for a tow. About 15 minutes had passed and IR person walked away then the pickup started. I was able to drive the pickup about 2 more miles down the road when it died again and had to be towed.

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