NHTSA Complaint #11559100 — 2020 RAM 3500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11559100
Vehicle	2020 RAM 3500
Component	ELECTRICAL SYSTEM
Date of Incident	December 1, 2023
Date Filed	December 8, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Check engine light turned on in my 2020 dodge ram 3500, I took the truck back to the dealership. According to them the Grid Heater Relay needs to be replaced & the truck could have caught on fire if we would have kept driving like that. I have done some research and saw that there has been a recall on that same part for the 2021-2023. Could it be possible the 2020 were defective also, this is a major safety concern and should be looked into. I also don’t believe the customer should be responsible for paying for this issue to be fixed when it was my family’s safety that was jeopardized.

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