NHTSA Complaint #11437786 — 2013 FORD EXPLORER

All doors sporadically do not unlock. Sometimes it one sometimes it’s two sometimes it’s three. The back doors locked and will not unlock with the key fob, the indoor lock controls, or manually attempting to unlock the doors. The rear doors cannot be opened from the outside or inside when the locking mechanisms stop working. It poses a large risk when there are children in the car. And the front doors can be opened from the inside when the locking mechanisms stop working. It seems as though the locks start to act up when the weather is below 60°F. It is so sporadic that we can’t risk to take our family or children anywhere as we have to maneuver them out of car seats to get them out through front doors instead. I have taken our vehicle into our local Ford dealer for inspection upon which they stated that a specific component wasn’t working and it needed to be replaced, although that’s not the case considering how sporadic the locks are. They work when it’s warm and usually during the spring and summer, but all of a sudden when it’s below 60° they only want to work every so often. They should be a safety recall considering when people can’t get out of their car it poses a large risk. There are no warnings for this happening, and I don’t believe that the Ford dealership is even aware of what causes this as I’ve seen on many online forums that a lot of Ford owners have this problem. This has been going on since we purchased our car in June 2020