NHTSA Complaint #11437620 — 2020 NISSAN ALTIMA

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11437620
Vehicle 2020 NISSAN ALTIMA
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KS

Consumer Description

My windshield cracked on the front passenger side out of nowhere...meaning not any reason for it to do so. First it was on the passenger's side which I originally assumed that something/somebody must have hit it while parked at my child's school. I took it to AAA Glass to get an estimate and was told that that usually a windshield does not do that unless it is 3 years old. My car is a 2020!!! Then my car was parked in my driveway all weekend and when I got in it, I noticed that the driver's windshield area was cracked. Finding this VERY usual, I did a google check to discover that several drivers have had the SAME problem with the SAME year, SAME model and SAME make of the car. A YouTube video of their car even showed it is the SAME area that I experience the crack. I called the dealership and was told there wasn't a recall and they offered no assistance. I called Nissan and am waiting on them to return my car. With so many people having this issue, it is worrisome. This is a safety issue and a recall should be done immediately to avoid any accidents or injury/harm to those that sit in the front seat. I am not getting anywhere and hope that this complaint and others are taken seriously. Thank you!

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