NHTSA Complaint #11437595 — 2015 JEEP CHEROKEE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11437595
Vehicle 2015 JEEP CHEROKEE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

My liftgate tries to operate while I am driving. I have taken my jeep in to the dealer 3 times for the same issue. They have thrown parts at it but never fixed it. I believe this is an electrical problem because it only happens when the weather is hot and inside vehicle temp is hot. The lift gate will operate without expectation or try to, even when I am driving. When I am driving, A warning will show on the dash "shift vehicle to park to operate liftgate" while I am driving. If the vehicle has been parked for a while and the internal temperature is hot,, I can touch the sensor door handle to unlock the door and the lift gate will operate on its own and open. The lift gate does not do this when the internal vehicle temperature is not hot. The lift gate will also begin operating itself while being parked with the vehicle running - if the internal temperature is hot and the weather is hot: I can be parked with the engine running and the lift gate will operate itself up and down sometimes multiple times. (Like in the bank drive through - has happened multiple times). I am not ever touching anything that could have begun this operation. Dealership keeps telling me that it is not a known issue but there are multiple videos on YouTube about the lift gate operation of this vehicle and they all say it requires pulling the fuse out and then putting it back in to reset. This is an electrical issue, it has to be. There are 2 other recalls that involve the lift gate modules for this vehicle - the VIN for my specific vehicle says it is not involved in those recalls- but I cannot believe this - this issue has been ongoing since the vehicle was 1 yr old. The dealership cannot seem to find the problem and is, at this point, just throwing parts at it, which is not fixing it and only costing money. For some reason they refuse to look at the wiring or relay modules. I believe this is a serious safety issue and worry that it will never get repaired.

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Recent Complaints for the 2015 JEEP CHEROKEE

#11719382 STRUCTURE:BODY After learning of the recall for the lift gate module because of water intrusions of multiple points. The wiring harn...
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#11718604 POWER TRAIN The contact owns a 2015 Jeep Cherokee. The contact stated that while in a drive-thru line, the front driver's side wi...
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