NHTSA Complaint #11437490 — 2016 FORD F-150

My name is [XXX]. My girlfriend and I bought a used 2016 F-150 truck back in July 2021, about 3 months earlier. We were driving yesterday (Oct 19, 2021) out from a Panera parking lot and suddenly, all we heard was a loud bang, almost like a gunshot. We did not know what it was originally so we looked around and saw the rear window had exploded into million pieces and shattered. Luckily, we did not have any pets/children/people sitting in the back, otherwise this would be a trip to the emergency room as the shatters were all over the back seat and inside the truck bed. When we came home, we looked online and found multiple incidents that this happens with the F-150 and Ford has not issued a public recall or done anything to prevent it. We called our dealer that we bought the truck from and they denied/pretended to not know what we were talking about and gave us a 3rd party to get a quote to repair the glass (which we found out it was almost $1000!) We tried and called another Ford dealer, and alas, same thing happened. They blatantly denied and pretended that they did not know or hear anything like that before, even though, if you do a quick google search, thousands of owners had had this issue! This is a safety issue and Ford needs to own it and do something about it. For us we were lucky to not transport anyone with us, otherwise I would imagine pieces of glass would be implanted in faces, eyes, bodies,...The vehicle that we were driving is in top shape and insured. All maintenance is done and up to date, even recalls have been done on the truck. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).