NHTSA Complaint #11437391 — 2018 FORD EXPEDITION

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11437391
Vehicle	2018 FORD EXPEDITION
Component	SUSPENSION
Date of Incident	October 15, 2021
Date Filed	October 19, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

When I drove a little bit uneven highway overpass about 50mph with family, three teenagers and my wife, I saw the rear bounces back a lot, almost lost control of the vehicle. Next day, I took it to local Ford Service and they say the rear structs and shocks were completely worn out, and need to be replaced. It has only highway mileage of only just over 20,000miles. Actually they were talking about leaking of oil through the seals and technician showed all four struts were leaking, rears much worse. The vehicle just passed 3 year warranty period by two months, and technician suggested the leakage had been there long before the factory warranty expired. So disappointed with Ford. This was my first Ford and will be the last.

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