NHTSA Complaint #11437372 — 2019 BUICK ENCORE

The contact owns a 2019 Buick Encore. The contact stated while the vehicle was in the park with the engine running, the contact felt a bump from the vehicle and the vehicle began to slowly move forward. The contact depressed on the brake pedal very hard for the vehicle to stop. The contact stated that the failure recurred several times afterward. The vehicle was taken to the local dealer who diagnosed that the cogwheel in the transmission had failed and the transmission failed to lock in place while parked. The dealer informed the contact that there was no fix for the failure. The contact was informed that the repair part was the same part that was already installed in the vehicle and could cause another failure in the transmission. The vehicle was not repaired. The manufacturer was not made aware of the failure. The VIN was not available. The failure mileage was approximately 39,000.