NHTSA Complaint #11437222 — 2015 FORD F-150

Told 02/01/ 2018 at a Ford Dealership that all my lug nuts were swollen due to the alloy that Ford Motor Company used on the 2015 model. They recommended I replace all lug nuts due to not being able to remove them in case of a flat tire. I replaced all lug nuts thinking this problem was corrected and that the parts used were better or improved parts. On Feb 11, 2021, I was told again my lug nuts were swollen. I informed them I had them replaced and the tech said, "Ok." On October 12, 2021, I was told again that the lug nuts were swollen and needed to be replaced. When I stated I had them replaced in 2018, I was told that I needed to replace them with after-market parts. I was never told this back in 2018. The dealership put the same defective OEM lug nuts on my vehicle costing 311.04. I went to a tire business and got them all replaced with after market parts for a cost of 59.54. I was guaranteed that this would never happen on these lug nuts. The tire business was well aware of Ford's defective lug nut problem and stated they have replaced lug nuts on many models. I confronted the dealership about my concerns and they are looking into it. I feel no one is taking responsibility for this problem.. I called Ford directly and filed two cases regarding this situation in Feb 2021 and Oct 2021. I have the case file numbers. They stated the first case was closed already. Why, I do not know and the representative couldn't tell me either. I feel like I am just being blown off about this issue. The OEM lug nuts are defective and should never be put on vehicle.