NHTSA Complaint #11437061 — 2016 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11437061
Vehicle 2016 FORD EDGE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

A check engine light came on, I called Ford, told them what it was and took the earliest appointment was over a week away which they said was fine since it was just the regular check light. I Five days before the appointment, I started my car (push button), it didn't start, so I took my foot off the brake, waited a minute, put my foot back on the brake and tried starting it again, the car started but smoke started pouring out of the back of the car and the engine died. I had it towed to Ford and they said that coolant got into the fourth cylinder which ruined the engine, requiring an entirely new engine ($7000) on a six year old car Safety was put at risk because if this happened while I was driving instead of parked this could have caused a serious accident. This is a common problem among this model of car (and some other, similar models from Ford).

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