NHTSA Complaint #11436812 — 2015 FORD F-250

The contact owns a 2015 Ford F-250. The contact stated that while driving approximately 20 MPH, the transmission shift indicator light suddenly began to switch before the vehicle abruptly jolted forward and stopped driving. The vehicle was towed to the local dealer who diagnosed that the transmission was damaged during the incident and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 39,330. Consumer has tried working with FORD directly, but they continue to insist that FORD does NOT add VINS to recalls. They insist that this is done by the NHTSA. The NHTSA insists that VINS are added to a recall by the manufacturer. We’re caught between a rock and a hard place. All we are asking is that someone look at the specific details of our FORD F150 to confirm that this vehicle should have been included in the recall and reimburse us the ~$7400 we paid to repair this truck with very low mileage. Also, sister-in-law wrote out the complaint trying to assist them for reimbursement for out of pocket costs.