NHTSA Complaint #11436795 — 2021 VOLVO XC40

On Oct 8, we noticed a crack on the front lower right passenger-side of the windshield. We purchased this car less than 2 months ago. The crack was perplexing to us because we've never had a cracked windshield on any of our cars we've owned in the last 20 years, driving in the same roads and neighborhoods. We live in southern California where we don't experience extreme weather conditions. We google searched Volvo XC40 cracked windshield and found similar experiences. The most disconcerting part of this situation is that we had chosen a different XC40 on the dealer lot to purchase. We almost finished the paperwork when the salesperson let us know that the windshield cracked while they were washing it! We weren’t too concerned because it seemed like a rare occurrence. The salesperson asked if we would like to have it fixed or if we would like to purchase a different car, same model. We're buying a new car so we don't want a car that's been fixed. We opted for a different car, but it didn't have the same options as the first car. Yet, we were still happy to buy a new Volvo because Volvo has great reputation for safety. Less than 2 months later, a crack appears on the windshield out of the blue. The car has only been driven in our home neighborhood. We haven't taken it on a roadtrip or off-roading. Then we remembered the first car we tried to buy. Now, this sounds very suspicious. What are the odds that the first car we tried to buy, the windshield broke while washing and the car we bought, the windshield cracks in less than two months in normal driving conditions? This seems like a defect, but Volvo will not cover the cost of fixing the windshield. This is most certainly a safety issue. What if the windshield cracks further while we’re driving and injures us or anyone else in the vicinity? It could've cracked more severely. We’re very disappointed with Volvo and don’t believe in their safety claims anymore.