NHTSA Complaint #11434733 — 2007 BMW 328I

I have been trying since 2016 to get Vista BMW in Broward County Florida to replace or remove the Takata airbags in my car, and I have the paperwork to prove that this was never done. Reeves BMW in Tampa, Florida, said that Vista BMW falsely reported that the airbags were replaced with non-Takata bags and refused to install the correct ones with desiccant. I have proof that shows that the airbags were never available at that time and the Vista BMW service manager himself told me that all he could do was replace it with another defective airbag until the replacements were available. After waiting two years without hearing from Vista or any BMW representative, and eventually moving to Tampa in 2018, I went to the BMW dealer here, Reeves, who stated that Vista had falsely reported that the "interim" airbag had been replaced and they refused to install the replacements. As I am the only driver and owner of the car, I know that no one else could have taken the car from my garage in the dead of night and replaced any airbag and returned the car without my knowledge. So now I keep the car unused in the garage, too scared to drive this bomb that can blow up at any time, and I cannot afford to junk a car that took me five years to pay off. BMW either owes me a replacement SAFE airbag or a replacement car that has a safe airbag in it. I will gladly join any legal action to expose these criminals and hope you can do something for me before I die. The documents attached clearly show that the airbag was never replaced with a proper desiccant or drying agent.