NHTSA Complaint #11434691 — 2014 VOLKSWAGEN JETTA HYBRID

The contact owns a 2014 Volkswagen Jetta. The contact stated while driving 65 MPH, the contact noticed that the vehicle would not accelerate and was decreasing in speed as if the vehicle was in NEUTRAL. The contact pulled over to the side of the road and attempted to restart the vehicle. The vehicle was started and shifted into drive however, the vehicle rolled backward. The contact depressed the brake pedal to stop the vehicle and the vehicle was shifted into PARK. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that there were cracks in the electronic module. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximate, 42,000.