NHTSA Complaint #11434552 — 2020 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11434552
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	September 27, 2021
Date Filed	September 27, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	NH

Consumer Description

The liftgate has a mind of its own. It closes without warning and crashes on my head! I can't load anything without holding one hand over my head to catch the door as it closes unexpectedly on my head. Even a shadow causes the liftgate to close - if a child or an animal walks by. If you turn off the automatic liftgate feature you manually have to lift the gate and close it. It is very heavy to lift and close and not practical. It is way too sensitive and needs to be addressed before someone is seriously hurt.

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