NHTSA Complaint #11434517 — 2011 FORD EXPLORER

The contact owns a 2011 Ford Explorer. The contact stated while reversing out of her driveway, the steering wheel became difficult to turn. The vehicle was able to be restarted and regained functionality. The contact stated that the power steering assist message was displayed. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The vehicle was taken to a local dealer where it was diagnosed with needing the Power Steering Control Module software to be updated. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 110,000.