NHTSA Complaint #11433680 — 2018 RAM 3500

The contact owns a 2018 RAM 3500. The contact stated that while driving at various speeds, the vehicle experienced random electrical failures related to the MY TOUCH home screen. The contact stated that the vehicle would independently call random phone numbers including the SOS help button, as well as the local police station’s number stored in the contact's phone. The manufacturer was notified of the failure and informed him that because his home screen had started to delaminate, this failure was a known result on several model vehicles. The contact also called the dealer and they acknowledged that the failure was a known issue and was given an estimate for the repair. The vehicle had yet to be repaired. The failure mileage was approximately 53,000.