NHTSA Complaint #11433251 — 2011 BMW X3

Background •Per a letter sent out to the NHTSA on April 9, 2014 a recall was issued for several vehicles as the housing bolts for the vanos cams were deemed to be faulty and could loosen or shear off causing a stall. oNHTSA Campaign 14V176000 and all defect notices, recall acknowledgements, etc which are currently extant on the NHTSA website. Technical Service Bulletin SI B11 07 14 dated 10/14 oIncluded in this recall are X3 28i with engine type N52 manufactured between 1/2010 – 9/2011. oA 10-year extended warranty was issued for vehicles not specifically covered under the recall. oMy vehicle was manufactured and put into service 1/2011. oNo one to date has given a clear answer on why my VIN wasn’t listed as part of the recall. Incident •My wife and daughter were driving on the highway when the car stalled putting them in danger. They were able to pull off to the side without incident but were unable to start it again. •I had the car towed to BMW Fairfield where the team under Nate Sanchez diagnosed the issue. The was no check engine light, no drop in performance nor any indication at all that something was wrong before this happened. In fact, I had the car at Dave Parker’s Eurasian Autoworks for an AC diagnostic. They thoroughly checked the vehicle and could find no faults. oThe cause of failure was the bolts shearing off the Vanos cam, exactly as stated in the recall. oThe engine was inspected with an Otoscope and no additional engine damage was apparent. oTotal cost of the repair is estimated at $6100 Involving BMW NA Customer Service •Customer service was engaged to attempt to find a goodwill solution to the manufacturers defect. oCustomer service communication was spotty at best. When first I called, they told me that the car was covered under the extended warranty for the entirety of 2021. Upon the dealership calling, they were told that the warranty had expired. Throughout the process, deadlines for information were promised and then w