NHTSA Complaint #11432927 — 2011 HYUNDAI SONATA UNKNOWN OR OTHER

Complaint Details

ODI Number	11432927
Vehicle	2011 HYUNDAI SONATA
Component	UNKNOWN OR OTHER
Date of Incident	September 6, 2021
Date Filed	September 14, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

This car had an open recall fixed a few years ago for EPS (electrical power steering). It is now same issue occurred and has ruined the starter. Mechanic can’t even turn it on to fix EPS. Hyundai is refusing to pay for starter. It’s due to their faulty EPS system!! So, the car can’t even be diagnosed for the EPS because of the bad starter. It’s extremely hard to drive and to turn because of EPS recall. It is not safe. They said they’d fix it since it was associated with previous recall now they are denying to pay for it. Hyundai case is 18735488. I have escalated the case with Hyundai but no one ever reached out to me. The car is just sitting at the Hyundai mechanic shop until they respond and pay for their faulty parts.

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