NHTSA Complaint #11432821 — 2009 MERCURY MARINER STEERING

Complaint Details

ODI Number	11432821
Vehicle	2009 MERCURY MARINER
Component	STEERING
Date of Incident	September 9, 2021
Date Filed	September 13, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

My wife was driving and the power steering failed. She could hardly steer to safety. Turned car off then steering was fine. The next day it happened again so we dropped it off to our mechanic. Today he called and said the entire steering column would have to be replaced. He informed us that there was a recall in 2016 for this problem with ford and mercury vehicles from 2006- 2011 however our vin was not included. This vehicle has been kept in top shape and only has 70,000 miles. I feel this is definetly a manufacturer defect. We are planning to make these repairs but feel this vehicle should have been included in the recall.

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