NHTSA Complaint #11432817 — 2012 FORD ESCAPE

The contact owns a 2012 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the power steering failed, and the steering wheel was stiff and difficult to turn. The failure almost caused a collision. The vehicle was taken to the dealer and diagnosed as steering column failure and the steering column was replaced. The manufacturer was made aware of the failure and a case was opened. The manufacturer suggested that the contact take the vehicle to a dealer for assistance. The failure mileage was 175,000.