NHTSA Complaint #11432787 — 2015 FORD F-150

All four of the tires on my vehicle are Cooper Adventurer Tires that I purchased at Pep Boys. I have two tires that are DOT UTUJ1HL1519 and two tires that are DOT UTUJ1HL0419. I received a notice that these tires were recalled under NHTSA Recall Notice 21T-002 and Cooper Tire recall notice 178. We have brought the vehicle to the Pep Boys located at 7465 N Mesa Street, El Paso, TX 79912 on at least 5 separate occasions. Rather than verify the tires and order the replacement tires, the desk clerk and then the Service Manager have given us the run around. The tires have now been recalled since March 2021 and we started to go into this store in May 2021 to get the issue resolved. The desk clerk has told us that the service manager, Robert Lozoya, turns away everyone who comes to the store with a tire recall notice. We provided them with a copy of the recall notice repeatedly and had the vehicle there to verify the DOT number. Mr. Lozoya is running this business in a manner that fails to comply with federal law and puts customers at danger for failing to order replacement tires, failing to comply with the federally-mandated recall, and intentionally delay the replacement process on unsafe tires that the NHTSA has determined "may lead to a crash".