NHTSA Complaint #11432694 — 2013 FORD EXPLORER

I noticed a "clunking" in my steering, when i turn steering wheel. so husband put it up on jack stand to see if anything was loose. While up on jack stands and turning the wheel, it done a "shutter" feeling. when pulling back and forth on tire, it moved fine. I made appointment with local Ford dealer and they inspected the front end and steering rack. I paid 100.00 for the diagnose. They told me I needed to replace steering rack. costing up to 2500.00 If the price hadnt been bad enough news, they told me it was not recalled, but complaints were high. Also, told me that they can not get parts to fix it for a month or so??? which means, I am paying for a car that i can not drive. Something needs to be done!! As i read through all the complaints on here about steering rack issues, they need to watch over our saftey and others. Im not happy with this situation.