NHTSA Complaint #11571069 — 2013 FORD EXPLORER

STEERING:ELECTRIC POWER ASSIST SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11571069
Vehicle	2013 FORD EXPLORER
Component	STEERING:ELECTRIC POWER ASSIST SYSTEM
Date of Incident	February 2, 2024
Date Filed	February 9, 2024
Mileage	159,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The contact owns a 2013 Ford Explorer. The contact stated that while attempting to start the vehicle, the steering wheel was locked. The contact stated that there was a message displayed that the steering wheel was locked. The vehicle was towed to a local mechanic where a diagnostic test was performed. The mechanic stated that the power steering had failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 159,000.

Related Complaints for the 2013 FORD EXPLORER

Other STEERING:ELECTRIC POWER ASSIST SYSTEM Complaints

#11525724 — June 6, 2023 — The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 40 MPH, the steering wheel beca...

#11513075 — March 21, 2023 — The contact owns a 2013 Ford Explorer. The contact stated while driving 40 MPH with her three-year-old in the vehicle...

#11493861 — November 16, 2022 — The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds when the power steerin...

#11434461 — September 27, 2021 — The contact owns a 2013 Ford Explorer. The contact stated while driving 55 MPH, the steering wheel stiffened with the...

#11434173 — September 24, 2021 — Driving it and lost power steering and the wheel got very hard and almost crashed my Explorer

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