NHTSA Complaint #11432173 — 2020 GMC TERRAIN

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number	11432173
Vehicle	2020 GMC TERRAIN
Component	VEHICLE SPEED CONTROL
Date of Incident	August 30, 2021
Date Filed	September 8, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Not long after I bought my 2020 GMC Terrain my adaptive cruise started disengaging. There are never any warning lights, except the noise and vibration of the seat before it shuts off then tells you it's disengaging. I didn't think anything of it until it's became a regular occurrence in the last month or two. I tell my dealership about it and they drive it but it never disengages on them, so they say nothing is wrong with my vehicle. I have a picture of the "adaptive cruise disengaging" and video of where I can't reset it until after about 15 or so minutes or letting my car set for a while or turning off the engine then it works again. I also have noticed that my auto start/stop hasn't been turning on & off anymore.

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